FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–2 business days. After that, delivery depends on the option you pick at checkout: Free Shipping takes 7–12 business days, Express 3–7 business days, and Priority 2–5 business days. Full details on our shipping page.

Is shipping free?

Yes — shipping is free on all orders over $80. Orders under $80 ship for a flat $5.99 within the US.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not happy with your order, contact us within 30 days of delivery and we'll make it right — replacement or refund.

How do I track my order?

As soon as your order ships you'll get an email with your tracking link. Tracking can take 2–3 days to start updating.

Do you have discount codes?

Yes! Use code WELCOME10 for 10% off your first order.

My product arrived damaged — what do I do?

Send us a photo through the contact page within 7 days of delivery and we'll ship a free replacement or refund you, your choice.

How do I contact you?

Through our contact page — we answer every message within 24 hours on business days.